Our Shipping & Return Policy
- Free Shipping Over $500
- Free Lifetime Warrenty
- Order Processing Requires 1-3 Business Days
- Signature Required For Orders Over $1,000
- Free 30 Day Return
- Please Return Within 30 Days Of Delivery. Upon Receiving Your Return, Item Will Be Reviewed By Customer Service.
- Jewellery Must Be Unworn, Unaltered & In Good Condition With Original Certificates & Accessories To Be Accepted For Exchange Or Return.
- Special orders or custom-made merchandise will not be accepted for return or exchange due to the specific tastes and designs of these types of items. Excel Jewellers is not responsible for lost, damaged, or customs returned shipments. Return shipment without the Return Authorization Number written on the outside of the package will not be accepted. Please note: a 15% restocking fee applies to all returned merchandise.
- Product weights and dimensions are approximate. Our total diamond weight may have a +/-10% tolerance. All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error. Excel Jewellers reserves the right to cancel any orders placed with incorrect price.