Trade-Up at Excel Jewellers

Trade-Up Policy

Lifetime Trade-Up Guarantee

At Excel Jewellers, we believe that your jewelry should evolve with you. Our **Lifetime Trade-Up Policy** allows you to upgrade your Excel Jewellers center diamond or moissanite stone to something even more stunning, whenever you're ready.

How the Trade-Up Program Works

Trading up your diamond or moissanite is simple and offers great value. Here’s how it works:

Step 1: Trade-In Requirements

Your original center diamond or moissanite purchased from Excel Jewellers can be traded in at any time. The next diamond or moissanite you purchase must be **at least twice the price** of your original stone.

Step 2: Full Credit on Your Original Stone

You’ll receive **full credit** of the amount you paid for your original center stone, provided it is not chipped or damaged and includes all original certificates. This credit will be applied toward the purchase of your new diamond.

Step 3: Choose Your New Jewelry

Once your trade-in is accepted, select a new diamond or moissanite that fits your current style. Your next stone must be **at least double the original value** of your previous one.

What Can Be Traded In?

You can trade in the following items if they were purchased from Excel Jewellers:

  • Loose serialized diamonds
  • Engagement rings (with all original certificates and the Diamond Identity Document)
  • Moissanite stones (with a minimum trade-in value of $1,000)

Important Trade-Up Exclusions

Unfortunately, not all items qualify for trade-in. Here’s what **cannot be traded in** under our policy:

  • **Lab-grown diamonds**
  • **Used settings or mountings**
  • Custom pieces or altered jewelry
  • Orders containing lab-grown diamonds, which are not eligible for returns, exchanges, or our warranty

Terms & Conditions

To take advantage of the Excel Jewellers **Lifetime Trade-Up Program**, here are a few important terms and conditions:

  • The trade-up policy applies only to the **original purchaser** of the item.
  • Any trade-up must be performed by the original purchaser, and the original purchase must have been made at **Excel Jewellers**.
  • The item being traded in may need to be **evaluated** by our gemologist to confirm its eligibility.
  • The trade-up purchase must be at least **double the original purchase price** of the item being traded in.
  • **Sales tax** is non-refundable and cannot be applied toward the trade-up transaction.
  • Excel Jewellers reserves the right to **modify or revoke** this policy at any time.

Contact Us for Assistance

If you have any questions about our **Trade-Up Program**, feel free to reach out to our team. We’re here to help you through the process and ensure you find the perfect piece for your collection:

  • Call us at **1-604-539-7720** or toll-free **1-604-588-0085**
  • Email us at info@exceljewellers.com
  • Use the chat icon on our website for instant assistance.