Excel Jeweller Terms & Condition
Terms Of Service
These terms and conditions outline the rules and regulations for the use of Excel Jeweller's Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Excel Jeweller's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Exchanges and Returns
30 days refund on item purchased at REGULAR PRICE & must be UNWORN/UNALTERED and in its original condition and packaging including all original certificate. Returns may subject to RESTOCKING & ADMINISTRATION FEES. Credit Card Refunds will be issued to the same credit card the purchase was made on. Cash refunds under $100 will be issued as cash. Over $100 a cheque will be issued in 7 days. TRADE-INS CANNOT BE ACCEPTED ON LAB GROWN DIAMONDS, USED SETTING OR MOUNTING. Orders containing Lab Grown diamonds are not eligible for returns, exchanges, or covered by our warranty. This includes Shop with Confidence. The only time a Lab Grown item is exchangeable is for manufacturers defects. NO REFUNDS- EXCHANGES ONLY ON ALL DISCOUNTED ITEMS. SILVER JEWELRY Regular Price - EXCHANGES ONLY, NO REFUNDS. Closeout Sale items, trade-in sale, consignment items, special orders, layaway purchases, modified and/or custom design pieces (including sizing) and loose gemstones/loose diamonds, body jewellery (Earrings, Nose studs, Belly jewellery) and jewellery parts are FINAL SALES, NON RETURNABLE/ EXCHANGEABLE. Jewellery and Watch Repairs are a final sale. We reserve the right to have major stones inspected by our gemologist before a refund is authorized. Items not picked up within 6 months will become property of Excel Jewellers. LAYAWAY payments are required every 30 days. Item placed on layaway will be held for a period of 180 days from the date on this receipt. Item not paid and picked up beyond the end of this period will be returned to stock, and all payments will be forfeited. Liability for any damage or loss of items in our possession, shall be limited to actual cost to repair or replace the item (s). REPAIR TAKE-IN disclaimer: Excel Jewellers shall not be held responsible for the identification, condition of jewellery at time of receipt, altered, treated, or enhanced Diamonds/Gemstones, jewellery unmarked or marked incorrectly. ** 90 Days Repair Warranty ** JEWELLERY REPAIR DISCLAIMER Specific repair has been made to your jewellery item, we cannot guarantee all aspects of its future performance.
All special orders require a 30% deposit and are non-cancellable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or watch that has to be ordered to accommodate the client's request for an alternative style, size, metal or color that is not available in stock.
Custom designed jewelry involves metals, gems, and labor furnished for a specific client. Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client's complete satisfaction.
Layaway purchases are non-refundable and payments are required at least every 30 days. Articles placed on layaway will be held for a period of 90 days from the date on this receipt. If no satisfactory arrangements have been made for full payment beyond the end of this period, the item(s) will be returned to stock, and all payments will be forfeited. At our discretion only, layaways may be cancelled in the event of special circumstances. In such a case a restocking fee of 15% of the original invoice will be charged, with the remaining balance to be issued as a store credit only.
Repair Take In
Liability for any damage or loss of items shall be limited to actual cost to repair or replace the item(s). This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated, or enhanced diamonds or colored stones; and/or pieces that are unmarked or marked incorrectly. Customer's jewelry can be accepted for repair, sizing, and/or remounting with the understanding that ALL work is to be done at the "customer's risk". This is due, but not limited to, light weight mountings, flawed or fragile or chipped stones, poor manufacturing, very worn items, poor workmanship by a previous jeweler, or sizing up or down beyond limits of the ring. Not responsible for items left beyond 90 days.
Service and Cleaning
We will clean your jewelry (ultrasonic and steam) and check the settings free of charge. We recommend this be done every 6 months. Not responsible for the loss of stones due to worn prongs and settings when cleaning.
Watch Repair Guarantee
All watch overhauls are guaranteed for 12 months. There is no guarantee for moisture, bands, crystals or minor repairs. Replacement of watch battery does not guarantee function or water resistance. Battery life is not guaranteed.
Colored Gemstone Enhancement Disclosure
Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones listed on the front of this sales slip have probably been subject to stable and possibly undetectable enhancement processes. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade
The diamonds set in our jewellery have been purchased from legitimate sources not involved in funding conflict in compliance with United Nations Resolutions. Excel Jewellers hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds."
Unless otherwise stated, Excel Jeweller and/or it's licensors own the intellectual property rights for all material on Excel Jeweller. All intellectual property rights are reserved. You may view and/or print pages from https://www.Excel Jeweller.com/ for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from exceljeweller.com/
- Sell, rent or sub-license material from exceljeweller.com/
- Reproduce, duplicate or copy material from exceljeweller.com/
Redistribute content from Excel Jeweller (unless content is specifically made for redistribution).
Hyperlinking to our Content
- The following organizations may link to our Web site without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
- Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
- These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
- We may consider and approve in our sole discretion other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
- dot.com community sites;
- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Excel Jeweller; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@excel jewellers.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
- By use of our corporate name; or
- By use of the uniform resource locator (Web address) being linked to; or
- By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.
No use of Excel Jeweller's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.